What This Policy Covers
This Cookie Policy explains how King Billy Casino, operated through kingbillycasino-official-au.com, uses cookies and similar tracking technologies when you visit our website. It sets out what we collect, why we collect it, and how you can control what gets stored on your device.
This policy applies to all visitors and registered players accessing King Billy Casino from Australia. It should be read alongside our Privacy Policy, which covers how we handle your personal information more broadly under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By continuing to use our website after being shown our cookie notice, you acknowledge that you have read this policy. Where the law requires your active consent for certain cookies, we will ask for it separately through our cookie preference tool.
What Cookies Are and How They Work
A cookie is a small text file that a website places on your browser or device when you visit. Cookies are not programs and cannot carry viruses or malware. They store a small amount of data, typically an identifier or preference value, that the website can read the next time you visit.
Similar technologies work alongside cookies and are covered by this policy:
- Web beacons (also called pixel tags or clear GIFs): tiny invisible images embedded in web pages or emails that register whether a page was opened or a link was clicked.
- Local storage and session storage: browser-based storage mechanisms that hold data on your device without expiry dates (local storage) or only for the duration of your browser session (session storage).
- Device fingerprinting: a method of identifying a device based on its configuration, browser settings, and other technical characteristics, used in fraud prevention and account security.
When we refer to “cookies” throughout this policy, we mean all of the above technologies collectively unless we specify otherwise.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to work. Without them, features like logging into your account, making deposits, and navigating between pages would not function. Because they are essential, they cannot be switched off through your cookie preferences.
Examples of what strictly necessary cookies do on King Billy Casino:
- Authenticate your session when you log in and keep you logged in as you move between pages
- Remember items in your account session such as pending transactions
- Enforce security protections against cross-site request forgery (CSRF)
- Load the correct language and currency settings for Australian players (AUD)
- Route your connection to the correct server for stable performance
These cookies do not store any information that could identify you to third parties, and they are deleted when your session ends or within a short period thereafter.
Performance and Analytics Cookies
Performance cookies collect anonymous information about how visitors use our website. The data is aggregated and does not identify individual users. We use it to understand which pages are visited most, how long players spend on each section, where errors occur, and how people navigate from one part of the site to another.
This information helps us identify pages that are slow to load, spot problems with the registration or deposit flows, and make improvements that benefit all players. Tools we use for this purpose include Google Analytics, which operates under its own data processing terms. If you opt out of performance cookies, these tools will not collect data about your visit.
Functional Cookies
Functional cookies remember choices you make to personalise your experience. They are not essential to the operation of the site but make it more convenient to use.
Functional cookies at King Billy Casino may:
- Remember your preferred currency (AUD) and language settings
- Save your display preferences for the game lobby, such as sort order or view mode
- Store your acceptance of specific notifications or pop-ups so they are not shown repeatedly
- Recognise whether you have viewed our welcome bonus offer so we do not show it again on every visit
If you decline functional cookies, these preferences will not be saved between sessions and you may need to re-enter your choices each time you visit.
Targeting and Advertising Cookies
These cookies track your activity on our website and, in some cases, on other websites you visit, to build a profile of your interests and serve you advertising that is relevant to those interests. They also allow us to limit how often you see a particular advertisement and to measure the effectiveness of advertising campaigns.
Advertising cookies on King Billy Casino may be placed by third-party advertising networks. These third parties have their own privacy policies and their own mechanisms for collecting consent, which operate independently of ours. We do not control the information collected by third-party advertising cookies once it leaves our site.
Under Australian Consumer Law and the Privacy Act 1988 (Cth), you have the right to decline targeting cookies. Opting out does not mean you will see fewer advertisements; it means the advertisements you see will be less relevant to your browsing history.
Responsible Gambling and Security Cookies
In addition to the categories above, we use specific cookies in connection with our responsible gambling obligations and account security. These are treated as strictly necessary because they support legal compliance and player protection requirements.
- Cookies that monitor session duration for players who have set time limits on their accounts
- Cookies that support self-exclusion enforcement, preventing excluded players from accessing gaming areas
- Fraud detection cookies that track unusual patterns of activity across sessions and devices
- Age verification status cookies that confirm a player has completed required checks under Australian legal requirements
These cookies may persist for longer periods than standard session cookies to ensure that responsible gambling settings remain in effect across visits.
Third-Party Cookies and Services
Some cookies on King Billy Casino are placed by third parties, not by us directly. The following categories of third-party services operate on our website and may set cookies of their own:
- Game providers: When you play games from providers such as Evolution Gaming, Pragmatic Play, Play’n GO, NetEnt, PG Soft, BGaming, Evoplay, Ezugi, and others, those providers may set cookies in your browser to manage the game session and collect performance data. Each provider’s data practices are governed by their own privacy policies.
- Payment processors: When you initiate a deposit or withdrawal, the payment page may involve third-party processors such as those handling Visa, Mastercard, MiFinity, or cryptocurrency transactions. These processors may set cookies as part of fraud prevention and transaction processing.
- Analytics platforms: Google Analytics and similar tools place cookies to generate traffic and behaviour reports. Google’s data collection practices are governed by Google’s Privacy Policy.
- Live chat support: Our 24/7 support system may use cookies to maintain your chat session and retrieve previous conversation history so our team has context for your query.
- Responsible gambling partners: Links and integrations with services such as Gambling Therapy and GambleAware may involve their own tracking technologies when you visit those platforms.
We do not have access to or control over cookies set by these third parties. Where we have agreements with these providers, we require them to handle personal data in a manner consistent with applicable Australian privacy law.
Cookie Retention Periods
Cookies are stored for different lengths of time depending on their purpose:
- Session cookies are temporary. They exist only while your browser is open and are deleted automatically when you close it.
- Persistent cookies remain on your device after your browser closes, until either their set expiry date is reached or you delete them manually.
The specific retention periods for the cookies we use are as follows:
- Strictly necessary session cookies: deleted at the end of each browser session
- Login and authentication cookies: up to 30 days if you select “Remember me”, otherwise deleted at session end
- Analytics and performance cookies: up to 26 months (Google Analytics default)
- Functional preference cookies: up to 12 months
- Advertising and targeting cookies: up to 90 days, though third-party timelines may differ
- Responsible gambling and security cookies: up to 5 years, consistent with our anti-money laundering record-keeping obligations
Your Cookie Choices and How to Exercise Them
Cookie Preference Centre
When you first visit King Billy Casino, a cookie banner gives you the option to accept all cookies, reject non-essential cookies, or adjust your preferences by category. You can revisit this tool at any time by clicking the “Cookie Settings” link in the footer of our website. Changes take effect immediately.
Browser-Level Controls
All major browsers give you the option to view, manage, and delete cookies stored on your device. The steps vary by browser:
- Google Chrome: Settings > Privacy and security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy and Security > Cookies and Site Data
- Safari (Mac): Preferences > Privacy > Manage Website Data
- Safari (iPhone/iPad): Settings > Safari > Advanced > Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Cookies and site data
Blocking all cookies through your browser settings will affect site functionality. Core features like logging in and making deposits require session cookies to operate. We recommend using our Cookie Preference Centre rather than blanket browser-level blocking if you want to retain a usable experience while limiting non-essential tracking.
Opting Out of Google Analytics
Google offers a browser add-on that prevents Google Analytics from collecting data about your visits to any website. It is available at tools.google.com/dlpage/gaoptout and works across Chrome, Firefox, Safari, and Edge.
Opting Out of Interest-Based Advertising
The Australian Digital Advertising Alliance provides an opt-out tool for interest-based advertising from participating networks. You can access it at youronlinechoices.com.au. Note that opting out through this tool applies to participating networks only and does not prevent all forms of online advertising.
Australian Privacy Law and Your Rights
The Privacy Act 1988 (Cth) and the Australian Privacy Principles govern how we collect, use, and disclose personal information, including information gathered through cookies where that information can identify you as an individual.
Under these principles, you have the right to:
- Know what personal information we hold about you and how we use it
- Request access to personal information we hold about you
- Request correction of information that is inaccurate, outdated, or incomplete
- Complain if you believe we have breached the Australian Privacy Principles
Cookie data that is genuinely anonymous and cannot reasonably be linked to your identity falls outside the scope of the Privacy Act. However, where analytics or advertising cookies can be combined with account data to identify you, that combined information is treated as personal information under Australian law and handled accordingly.
If you have a complaint about how we handle cookie-related personal information, we will work to resolve it within 30 days. If you remain unsatisfied after raising it with us directly, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Cookies and Responsible Gambling Obligations
As a platform accessible to Australian players, King Billy Casino takes its responsible gambling commitments seriously. Some of our cookie use is directly connected to meeting those commitments in practice.
If you have set a deposit limit, session time limit, or cooling-off period through your account settings, cookies help enforce those settings across your sessions and devices. This means that if you close your browser mid-session and return later, your limits remain in effect. Deleting these cookies manually through your browser may interfere with how your responsible gambling settings function.
If you have self-excluded from King Billy Casino, we use a combination of account-level data and device identifiers, including cookies, to help enforce that exclusion. Because self-exclusion is a serious protective measure, we strongly advise against clearing cookies while an exclusion is in place.
If you need support with gambling-related concerns, the following services are available free of charge to Australians:
- Gambling Help Online: gamblinghelponline.org.au or call 1800 858 858 (24/7, free from landlines and most mobiles)
- Gambling Therapy: gamblingtherapy.org (free online support worldwide)
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or the way we operate our website. When we make material changes, we will display a notice on the site and, where the change affects how we handle your personal information, we may notify registered players directly.
We encourage you to review this page periodically. Continued use of King Billy Casino after any update constitutes acceptance of the revised policy, except where your active consent is required under law.
Contact Us
If you have questions about this Cookie Policy or want to exercise your rights under Australian privacy law, you can reach us through the following:
- Email: welcome@kingbillycasino-official-au.com
- Phone: +61 2 9620 9187
- Post: Tower 2, Level 20/201 Sussex St, Sydney NSW 2000, Australia
- Contact form: kingbillycasino-official-au.com/contact-us/
Our support team is available 24/7 via live chat on the website for questions that need a quicker response.