Privacy Policy

About This Policy

This Privacy Policy explains how King Billy Casino, operated through its Australian presence at kingbillycasino-official-au.com, collects, holds, uses, and discloses personal information about Australian players and website visitors. It also describes your rights under Australian privacy law and how to exercise them.

King Billy Casino is operated by Direx N.V., a company incorporated under the laws of Curaçao, holding gaming licence MGA/B2C/394/2017. The Australian operations are administered from Tower 2, Level 20/201 Sussex St, Sydney NSW 2000, Australia.

This Policy applies to everyone who visits kingbillycasino-official-au.com, creates an account, plays games, contacts support, or otherwise interacts with King Billy Casino’s services. By using the site or creating an account, you confirm that you have read and understood this Policy.

If you have questions before reading further, you can contact us directly at welcome@kingbillycasino-official-au.com or by calling +61 2 9620 9187.

Our Obligations Under Australian Law

King Billy Casino is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out how organisations must manage personal information. We are also subject to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), which creates specific obligations around identity verification and transaction monitoring, and the Interactive Gambling Act 2001 (Cth), which governs certain aspects of online gambling services provided to Australians.

Together, these frameworks mean we are required to:

• Be transparent about what information we collect and why
• Only collect information that is reasonably necessary for our functions
• Keep personal information accurate, current, and secure
• Give you access to your information and the ability to correct it
• Notify you in the event of an eligible data breach that may cause you serious harm
• Verify your identity before processing certain financial transactions

We do not treat these obligations as bureaucratic boxes to tick. They reflect the standard of care we believe players are entitled to expect from an operator they trust with their money and personal details.

What Information We Collect

Information You Provide Directly

When you register an account at King Billy Casino, deposit funds, claim a bonus, or contact our support team, you provide us with personal information. This includes:

• Your full legal name
• Date of birth
• Residential address in Australia
• Email address
• Phone number
• Username and password you choose during registration
• Payment information, including card details or cryptocurrency wallet addresses
• Identity documents such as a passport, driver’s licence, or Medicare card, which we collect as part of our verification obligations
• Any information you include in correspondence with our support team, including live chat transcripts and email exchanges

Information We Collect Automatically

When you visit our website or use our platform, certain technical and behavioural information is collected automatically. This includes:

• Your IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and navigation paths through the site
• Session duration and login timestamps
• Game activity, including titles played, bet sizes, session lengths, and outcomes
• Deposit and withdrawal history
• Cookies and similar tracking technologies (see the Cookie Policy section below for detail)

Information From Third Parties

In certain circumstances, we receive personal information from third parties rather than directly from you:

• Identity verification providers, including document authentication services and credit reference agencies, who help us confirm that the details you provide are accurate
• Payment processors and financial institutions, who provide transaction status information and flag potential fraud
• Fraud prevention and AML screening databases, which we consult as part of our legal obligations
• If you contact us through a third-party platform or affiliate site, we may receive information about how you arrived at King Billy Casino

We do not buy personal information from data brokers, and we do not receive personal information from social media platforms unless you explicitly connect a social account to our services.

Why We Collect Your Information

To Provide and Manage Your Account

We cannot run a player account for you without collecting basic personal information. Your name, contact details, and date of birth are needed to create your account, verify that you are 18 or over, and ensure that the account belongs to you. This is not optional: Australian law and our licence conditions require age verification before allowing anyone to gamble for real money.

To Process Payments

Every deposit and withdrawal requires us to handle financial information. We collect and process payment details to move funds securely between your preferred payment method and your King Billy account. For withdrawals, we may need additional verification to confirm that funds are going to the rightful account holder.

To Meet Our Legal Obligations

A significant portion of the personal information we collect exists because we are legally required to collect it. Our obligations include:

• Verifying the identity of players before processing withdrawals above certain thresholds, as required under the AML/CTF Act
• Retaining transaction records for a minimum of seven years
• Monitoring account activity for signs of problem gambling and taking action where our responsible gambling policies require it
• Reporting suspicious transactions to AUSTRAC where required
• Complying with court orders, subpoenas, and regulatory investigations

These legal obligations mean that even if you ask us to delete certain information, we may be required to retain it for the period prescribed by law.

To Communicate With You

We use your contact details to send you account-related communications: confirmation emails, deposit receipts, withdrawal notifications, and responses to support queries. These communications are not marketing, and you cannot opt out of them while you hold an active account, because they are part of delivering the service you have signed up for.

We also send promotional communications, including details of bonuses, new games, and special offers. You can opt out of these at any time through your account settings or by contacting us directly.

To Personalise Your Experience

We use information about your playing history and preferences to personalise the games and promotions you see. If you primarily play live blackjack, we are more likely to highlight new live tables than to push mobile-only pokie promotions at you. This personalisation is based on your actual behaviour on the platform, not on inferences drawn from data purchased elsewhere.

To Maintain Platform Security and Detect Fraud

We monitor account activity and financial transactions to detect fraud, bonus abuse, and other activity that harms either our players or our platform. This monitoring is an ongoing function that uses automated systems as well as manual review. If unusual activity triggers a flag, the relevant account may be subject to additional verification before transactions are processed.

To Support Responsible Gambling

King Billy Casino takes its responsible gambling obligations seriously. We use account data, including deposit frequency, session length, bet sizes, and self-exclusion requests, to identify players who may be experiencing difficulty. Where our responsible gambling tools are triggered or where we identify signs of potential harm, we may contact you directly or restrict account activity as a precautionary measure. These actions are taken in good faith and in accordance with our responsible gambling obligations under applicable Australian standards.

How We Share Your Information

We do not sell personal information. We do not share it for profit. The circumstances under which your information is disclosed to third parties are as follows:

Service Providers

We work with companies that provide essential infrastructure and services to operate King Billy Casino. These include:

• Identity verification providers who authenticate your documents
• Payment processors who handle deposit and withdrawal transactions
• Game software providers, including Evolution Gaming, Pragmatic Play, Play’n GO, PG Soft, BGaming, Evoplay, Ezugi, Spribe, and others who supply the games on our platform
• Cloud hosting and data storage providers
• Customer relationship management platforms used by our support team
• Email delivery services used for account communications
• Fraud detection and AML screening services

All third-party service providers who access your personal information are contractually required to handle it in accordance with applicable privacy laws and our instructions. They are not permitted to use your information for their own purposes beyond the specific service they provide to us.

Regulatory and Law Enforcement Bodies

We are required to disclose certain information to regulatory bodies as a condition of our licence and our AML/CTF obligations. This includes reporting to AUSTRAC (the Australian Transaction Reports and Analysis Centre) where transaction monitoring identifies activity that must be reported under the AML/CTF Act. We will also comply with valid court orders, subpoenas, and lawful requests from law enforcement agencies in Australia and, in some circumstances, internationally.

We will tell you about a disclosure of your information to law enforcement unless we are legally prohibited from doing so, or where doing so would undermine an investigation.

Business Transfers

If King Billy Casino’s business or assets are transferred, merged, or acquired, personal information held by us may form part of the transferred assets. In that event, the incoming operator would be bound by the terms of this Policy with respect to information collected prior to the transfer. We would notify affected players of any material change to how their information is handled as a result of such a transaction.

With Your Consent

Where we want to share your information in circumstances not covered above, we will ask for your explicit consent before doing so.

Overseas Disclosure of Personal Information

King Billy Casino operates internationally, and some of the third-party service providers we use are located outside Australia. This means your personal information may be transferred to, stored in, or processed in countries other than Australia, including but not limited to countries in the European Union, Malta, Cyprus, and the United Kingdom.

Before transferring your information overseas, we take steps to ensure that the recipient either is subject to privacy laws that provide protections comparable to the APPs, or has agreed contractually to handle your information in a manner consistent with Australian privacy standards.

By using King Billy Casino, you acknowledge that your information may be handled in these overseas locations. If you want more detail about the countries where your information may be held, you can contact us at welcome@kingbillycasino-official-au.com.

How Long We Keep Your Information

We do not hold personal information for longer than we need it. That said, our legal obligations mean that certain categories of information must be kept for defined minimum periods:

• Transaction records and identity verification documents are retained for a minimum of seven years after the last transaction on an account, in accordance with our AML/CTF obligations
• Account records are retained for at least five years after an account is closed
• Correspondence with our support team is retained for three years from the date of the last exchange
• Records related to responsible gambling interventions, including self-exclusion requests and deposit limit changes, are retained for a minimum of five years

Once the applicable retention period has passed and there is no ongoing reason to hold information, we securely destroy or de-identify it so that it can no longer be linked to you.

Cookies and Tracking Technologies

King Billy Casino uses cookies and similar tracking technologies to make the site function properly and to understand how players use it. A cookie is a small text file placed on your device when you visit a website. It stores information that the site can retrieve during your current session or on future visits.

Types of Cookies We Use

• Essential cookies are required for the site to work. They maintain your login session, remember your currency preference, and allow the platform to function correctly. Without them, you cannot use the site.
• Analytics cookies help us understand how visitors navigate the site: which pages are visited most, where players drop off during registration, and how different features are used. This information is aggregated and does not identify you personally.
• Functional cookies remember preferences you have set, such as language or game filters, so you do not have to reconfigure them on every visit.
• Marketing cookies track whether you arrived at King Billy Casino through a particular channel, such as a comparison site or affiliate link, and help us measure the effectiveness of our advertising. These are not used to build profiles of your activity across unrelated websites.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block cookies entirely, delete existing cookies, or receive a notification before a cookie is placed. Blocking essential cookies will prevent you from logging into your account and using the platform. Blocking analytics and marketing cookies will not affect your ability to play.

For full detail on the cookies used on this site, please review our Cookie Policy.

Security of Your Personal Information

Protecting player information is an operational priority, not an afterthought. King Billy Casino uses the following measures to keep your data secure:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive information, including payment details and identity documents
• Access controls that limit which employees and service providers can view personal information, based on what their role requires
• Two-factor authentication options for player accounts
• Regular security reviews and penetration testing
• Staff training on data handling obligations and security procedures

No system connected to the internet is immune to risk, and we cannot guarantee absolute security. What we can guarantee is that we take reasonable and proportionate steps to protect your information, and that we will act promptly and transparently in the event of a breach.

Data Breach Notification

Australia’s Notifiable Data Breaches (NDB) scheme, which forms part of the Privacy Act 1988 (Cth), requires us to notify both the Office of the Australian Information Commissioner (OAIC) and affected individuals when an eligible data breach occurs. A breach is “eligible” if it is likely to result in serious harm to any individual whose information is involved.

If we identify a breach that meets this threshold, we will notify the OAIC and contact affected players as quickly as practicable. Our notification will include a description of the breach, the types of information involved, and the steps you should consider taking to protect yourself.

Age Verification and Minors

King Billy Casino is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. Age verification is a mandatory step before any real-money play is permitted, and we use third-party verification services to confirm that players meet the age requirement.

If we discover that personal information has been collected from a person under 18, we will delete it promptly and close the associated account. If you believe that someone under 18 has opened an account using false information, please contact us at welcome@kingbillycasino-official-au.com so we can investigate.

Your Privacy Rights

Under the Australian Privacy Principles, you have a number of rights with respect to your personal information. These are not abstract entitlements: you can exercise them by contacting us, and we are required to respond within a reasonable period, generally 30 days.

Right of Access

You can request a copy of the personal information we hold about you. We will provide this in a format that is reasonably accessible to you. There is no charge for making an access request, though we may charge a reasonable fee to cover the cost of locating and providing large volumes of information.

Right to Correction

If any information we hold about you is inaccurate, out of date, incomplete, or misleading, you can ask us to correct it. We will take reasonable steps to do so and, where relevant, will notify third parties who have received the incorrect information.

Right to Complain

If you believe we have handled your personal information in a way that breaches the Privacy Act or the APPs, you can make a complaint to us in the first instance. We will acknowledge your complaint within five business days and provide a substantive response within 30 days.

If you are not satisfied with our response, you can escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001

Direct Marketing Opt-Out

You have the right to opt out of receiving direct marketing communications from us at any time. You can do this by clicking the unsubscribe link in any marketing email, by adjusting your communication preferences in your account settings, or by contacting us directly at welcome@kingbillycasino-official-au.com. We will process your opt-out request within five business days.

Opting out of marketing does not affect your ability to receive essential account-related communications.

Responsible Gambling and Your Information

King Billy Casino uses personal information as part of its responsible gambling programme. This is a specific use of your data that we consider important enough to address separately.

We monitor player accounts for indicators that a player may be experiencing gambling-related harm. These indicators include significant increases in deposit frequency or bet size, extended session lengths without breaks, repeated rapid deposits following withdrawals, and requests to increase limits shortly after they have been set. Where our systems identify patterns consistent with problem gambling, we may take steps including contacting you directly, offering access to responsible gambling tools, or restricting account activity pending review.

We also honour self-exclusion requests. If you ask to be excluded from King Billy Casino, we will close your account, suppress your details from our marketing systems, and take reasonable steps to prevent you from opening a new account. Self-exclusion can be requested through your account settings or by contacting our support team on live chat, by email at welcome@kingbillycasino-official-au.com, or by phone at +61 2 9620 9187.

If gambling is causing problems in your life, the following services provide free, confidential support:

• Gambling Help Online: www.gamblinghelponline.org.au or 1800 858 858, available 24 hours a day, 7 days a week
• Lifeline Australia: www.lifeline.org.au or 13 11 14

Anti-Money Laundering and Identity Verification

As part of our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), we are required to verify the identity of our players and to monitor transactions for signs of money laundering or suspicious activity. This is a legal requirement, not a discretionary policy.

Before processing a withdrawal, we will ask you to provide identity documents confirming your name, date of birth, and address. Acceptable documents include an Australian passport, driver’s licence, Medicare card, or utility bill. We use these documents solely for verification purposes. They are stored securely and are not used for any other purpose without your consent.

Where our transaction monitoring identifies activity that must be reported to AUSTRAC under the AML/CTF Act, we are required to make that report. In most cases, we are legally prohibited from telling you that a report has been made (known as a “tipping off” restriction). This restriction exists under Australian law, and it is not something we can waive.

Links to Third-Party Websites

King Billy Casino’s website contains links to third-party sites, including game providers, payment services, and responsible gambling organisations. This Privacy Policy does not apply to those external sites. Each operates under its own privacy terms, and we encourage you to review those terms before providing personal information to any third party.

We are not responsible for the privacy practices of sites we link to, even where those sites are operated by companies we work with commercially.

Changes to This Policy

We review this Privacy Policy periodically and update it when our practices change or when legal requirements make an update necessary. When we make material changes, we will notify registered players by email and post a notice on the King Billy Casino website. Your continued use of the platform after we have published an updated Policy constitutes your acceptance of the revised terms.

If you disagree with a change, you are entitled to close your account and request deletion of your personal information to the extent permitted by law. Contact our support team to begin that process.

How to Contact Us

If you want to exercise any of your privacy rights, make a complaint, or simply ask a question about how we handle your personal information, please contact us using the details below. We will always acknowledge your communication and respond substantively within 30 days.

• Email: welcome@kingbillycasino-official-au.com
• Phone: +61 2 9620 9187
• Post: King Billy Casino, Tower 2, Level 20/201 Sussex St, Sydney NSW 2000, Australia
• Live Chat: Available 24 hours a day, 7 days a week through the King Billy Casino website

For complaints that we have not been able to resolve to your satisfaction, the Office of the Australian Information Commissioner can be contacted at www.oaic.gov.au or on 1300 363 992.