Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions govern the relationship between you and King Billy Casino, operated at kingbillycasino-official-au.com, as it applies to players accessing the platform from Australia. By registering an account, making a deposit, or using any part of the service, you confirm that you have read, understood, and agreed to everything set out on this page.
If you do not agree with any part of these Terms, you should not use the platform. King Billy Casino reserves the right to update these Terms at any time. Continued use of the site following any update constitutes acceptance of the revised version. It is your responsibility to check this page periodically.
These Terms apply in conjunction with our Privacy Policy, Cookie Policy, Bonus Terms, Responsible Gambling Policy, and any other rules or guidelines published on the site. Where a conflict exists between specific promotional terms and these general Terms, the specific promotional terms take precedence for that offer.

2. About King Billy Casino

King Billy Casino is owned and operated by Direx N.V., a company incorporated under the laws of Curaçao. The platform holds a gaming licence issued by the Government of Curaçao (licence number MGA/B2C/394/2017). While King Billy Casino accepts Australian players and maintains an Australian operational address, online casino services of this nature are provided by an internationally licensed operator.
Registered correspondence address: Tower 2, Level 20/201 Sussex St, Sydney NSW 2000, Australia.
For support and enquiries: welcome@kingbillycasino-official-au.com or by phone on +61 2 9620 9187.

3. Eligibility to Play

3.1 Age Requirements

The minimum legal age to gamble in Australia is 18 years. Under no circumstances may any person under the age of 18 register an account, make a deposit, or participate in any real-money game on this platform. This requirement is absolute and non-negotiable.
King Billy Casino uses identity verification procedures to confirm player age. Any account found to have been registered by a person under 18 will be closed immediately, all winnings will be forfeited, and any deposits made will be refunded to the source payment method. Criminal referrals may be made where applicable.

3.2 Jurisdictional Eligibility

You warrant that online gambling is lawful in your jurisdiction before placing any real-money wager. Residents of certain territories are prohibited from registering and playing. It is your sole responsibility to verify whether using this platform is legal where you reside. King Billy Casino does not accept liability for any breach of local laws by the player.

3.3 One Account Per Person

Each person may hold only one active account. Duplicate accounts are prohibited. If you are found to hold multiple accounts, King Billy Casino reserves the right to close all duplicate accounts, void any bonuses received across those accounts, and withhold funds pending investigation. If a duplicate account was created unintentionally, contact support as soon as possible to resolve the matter.

4. Account Registration and Verification

4.1 Registration Process

To create an account, you must provide accurate, current, and complete information, including your full legal name, date of birth, email address, and a valid residential address. Creating an account using false information is a breach of these Terms and may result in account closure and forfeiture of any balance.

4.2 Know Your Customer (KYC) Verification

King Billy Casino is required to verify the identity of all players before processing withdrawals and in other circumstances as required by anti-money laundering obligations. You may be asked to provide any or all of the following:

• Government-issued photo identification (passport, Australian driver’s licence, or state-issued ID card)
• Proof of residential address (utility bill, bank statement, or government correspondence dated within 90 days)
• Proof of payment method (front and back of card with middle digits obscured, or screenshot of e-wallet account)
• Source of funds documentation where deposits or withdrawals reach certain thresholds
• Selfie or live verification photograph as requested

Verification documents are processed securely and stored in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. Failure to complete verification when requested will result in withdrawal restrictions until documents are provided and approved.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. King Billy Casino will never ask for your password by email, phone, or chat. If you suspect your account has been accessed without your authorisation, contact support immediately at welcome@kingbillycasino-official-au.com and change your password without delay.

5. Deposits and Payment Methods

5.1 Accepted Payment Methods

King Billy Casino accepts the following payment methods for Australian players:

• Visa and Mastercard (credit and debit)
• Apple Pay and Google Pay
• Bank transfer (EFT)
• Neosurf prepaid vouchers
• MiFinity
• Cryptocurrency: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT)

All deposits are accepted in Australian dollars (AUD). There are no currency conversion fees applied on your account balance.

5.2 Deposit Conditions

• Only payment methods registered in your own name may be used. Third-party payments are not permitted.
• King Billy Casino does not accept cash deposits or payments by postal order or cheque.
• Minimum and maximum deposit amounts vary by payment method and are displayed at the cashier when you select your preferred method.
• Deposits are credited to your account promptly following payment processing. Processing times depend on the method selected.
• The casino does not charge fees on deposits, though your bank or payment provider may apply their own charges independently.

5.3 Deposit Integrity

All funds deposited must be from legitimate sources. Depositing funds derived from illegal activity is strictly prohibited and will be reported to the relevant Australian authorities, including AUSTRAC (Australian Transaction Reports and Analysis Centre), under obligations arising from the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

6. Withdrawals

6.1 Withdrawal Eligibility

Before a withdrawal can be processed, the following conditions must be met:

• Your identity verification (KYC) must be completed and approved.
• Any active bonus wagering requirements must be fulfilled or the bonus declined/forfeited.
• Your account must be in good standing with no open investigations or restrictions applied.
• The withdrawal amount must meet the minimum threshold for your selected method.

6.2 Processing Times

Withdrawal requests are reviewed by the finance team within 24 hours on business days. Processing times from approval to receipt depend on the withdrawal method:

• Cryptocurrency withdrawals: typically under 24 hours from approval
• E-wallets (MiFinity): 1 to 3 business days
• Bank transfer (EFT): 3 to 5 business days depending on your financial institution
• Card withdrawals: timing varies by issuing bank and may take 3 to 5 business days

6.3 Withdrawal Restrictions and Limits

Minimum and maximum withdrawal amounts apply and are displayed at the cashier. King Billy Casino reserves the right to process large withdrawals in instalments, with the schedule communicated to the player at the time of request. VIP account holders may be eligible for higher single-transaction withdrawal limits.

6.4 Dormant Account Withdrawals

If your account has been inactive for 12 months or more, an inactivity fee of AU$10 per month may be deducted from the account balance. King Billy Casino will attempt to contact you prior to applying such fees. You may close your account and request withdrawal of remaining funds at any time by contacting support.

7. Bonuses and Promotions

7.1 General Bonus Conditions

All bonuses offered by King Billy Casino, including but not limited to the Welcome Pack of up to AU$2,500 plus 200 Free Spins, no deposit bonuses, free spin awards, cashback offers, and reload bonuses, are subject to the following general conditions unless stated otherwise in the specific promotion terms:

• Bonuses are available to Australian players who have created an account and met eligibility criteria for the specific offer.
• Only one active bonus may be held at a time unless the promotion explicitly states otherwise.
• Bonuses cannot be transferred, exchanged for cash, or applied to another account.
• Free spins are allocated to specific games as designated in the offer details. They cannot be used on titles outside the designated selection.

7.2 Wagering Requirements

Most bonus funds are subject to wagering requirements before they can be withdrawn as real money. The applicable wagering multiplier for each offer is stated in that promotion’s specific terms. As a general guide, wagering requirements at King Billy Casino typically fall in the range of 30x to 40x the bonus amount, though individual offers may differ.
Wagering contributions vary by game type. Pokies generally contribute 100% towards wagering, while live dealer games, table games, and video poker typically contribute at a lower rate or not at all. The exact contribution percentages for each game category are listed in the promotion-specific terms.

7.3 Bonus Abuse

King Billy Casino operates a zero-tolerance policy on bonus abuse. This includes, but is not limited to:

• Opening multiple accounts to claim bonuses more than once
• Using software, bots, or other automated tools to exploit bonus mechanics
• Placing low-risk bets deliberately designed to convert bonus funds without genuine gameplay
• Exploiting errors or technical faults in games or the cashier to generate illegitimate bonus credit

Where bonus abuse is suspected, King Billy Casino reserves the right to void the bonus, forfeit associated winnings, and suspend or permanently close the account pending investigation.

7.4 Welcome Bonus Eligibility

The Welcome Pack across five deposits is available to new players only. It cannot be claimed by existing account holders, players who have previously closed and reopened an account, or players found to be associates of an existing account. Specific deposit minimums apply to trigger each stage of the welcome offer, and these are stated on the promotions page.

8. Game Rules and Fair Play

8.1 Game Integrity

All casino games at King Billy Casino operate on either certified Random Number Generator (RNG) software or live dealer streams supplied by licensed providers including Evolution Gaming, Pragmatic Play, Play’n GO, PG Soft, Spribe, Evoplay, and others. RNG games are independently tested and certified by approved testing laboratories to confirm that outcomes are random and not subject to manipulation.

8.2 Malfunctions and Technical Errors

In the event of a technical fault, malfunction, or software error during gameplay, King Billy Casino reserves the right to void the affected round and return the wager to your account. Wins generated as a direct result of a technical error rather than legitimate gameplay will not be honoured. Where a game interruption occurs mid-round, the outcome of that round will be determined in accordance with the rules of the relevant game provider.

8.3 Minimum and Maximum Wagers

Each game carries its own minimum and maximum bet limits, displayed within the game interface prior to play. VIP players may be eligible for higher bet limits on selected games. Attempting to circumvent wager limits constitutes a breach of these Terms.

8.4 Cancelled or Interrupted Sessions

If your connection drops during a live game session, King Billy Casino and its software providers are not liable for losses incurred during that interruption where the disconnection originated from your device, browser, or internet connection. It is your responsibility to maintain a stable internet connection during gameplay.

9. Responsible Gambling

King Billy Casino is committed to promoting safe, informed, and responsible gambling for all Australian players. The following tools are available through your account settings:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit. Requests to lower limits take effect immediately. Requests to raise limits are subject to a mandatory cooling-off period before taking effect.
• Session time limits: Set a maximum time for each gaming session, after which you will be logged out automatically.
• Reality check reminders: Configure pop-up notifications at intervals during play to remind you of elapsed time and net session position.
• Loss limits: Restrict the maximum amount you can lose within a defined period.
• Self-exclusion (cooling-off): Temporarily suspend your account for a period of your choosing. During a self-exclusion period, your account cannot be reactivated at your request, and you will not receive promotional communications.
• Permanent self-exclusion: Close your account on a permanent basis. This option is irreversible and removes access to King Billy Casino entirely.

To activate any of these tools or to request permanent self-exclusion, contact the support team via live chat or email at welcome@kingbillycasino-official-au.com.
If gambling has become a problem, free and confidential support is available 24 hours a day through Gambling Help Online on 1800 858 858 or at gamblinghelponline.org.au. Additional international support is available through Gambling Therapy and GambleAware.

10. Privacy and Data Protection

10.1 Data Collection

King Billy Casino collects personal information from you when you register an account, complete identity verification, make deposits or withdrawals, contact support, or use the platform in any way. The categories of data we collect include identity information, contact details, financial information, transaction history, device and technical data, and gameplay records.

10.2 Australian Privacy Principles

King Billy Casino handles personal data in accordance with the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act 1988 (Cth). This means your data is:

• Collected only for legitimate and specific purposes related to operating your account and providing the service
• Not sold to third parties for marketing purposes
• Kept secure using industry-standard encryption, including SSL/TLS protocols across all data transfers
• Retained only for as long as required by law or operational necessity
• Accessible to you upon request, with correction or deletion available where legally permissible

10.3 Disclosure of Data

Your data may be shared with third parties only in the following circumstances:

• With payment processors and banking partners to facilitate transactions
• With identity verification providers for KYC compliance
• With game software providers for technical delivery of games
• With AUSTRAC and other Australian regulatory bodies where required by law
• With fraud prevention and anti-money laundering services
• With legal advisors or law enforcement where required by court order or regulatory obligation

King Billy Casino does not sell, rent, or otherwise commercially distribute your personal data to marketing companies or data brokers.

10.4 Data Subject Rights

You have the right to request access to the personal data we hold about you, to request corrections where data is inaccurate, and to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy rights have been breached. To make a data access or correction request, contact us at welcome@kingbillycasino-official-au.com.

11. Anti-Money Laundering and Financial Crime Prevention

King Billy Casino operates in compliance with its obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act). As part of this compliance framework, the casino:

• Maintains an AML/CTF programme that includes customer identification and verification procedures
• Monitors transactions for unusual or suspicious activity
• Reports suspicious matters and threshold transactions to AUSTRAC as required by law
• Retains transaction records for a minimum of seven years from the date of the transaction
• Reserves the right to request additional source-of-funds documentation from any player at any time

Players are prohibited from using the platform to launder money, finance terrorism, or engage in any activity that constitutes a financial crime under Australian law. Any account suspected of involvement in such activity will be frozen pending investigation and referred to the appropriate authorities.

12. Intellectual Property

All content on the King Billy Casino website, including the logo, branding, text, images, graphics, game interfaces, and software, is protected by copyright, trade mark law, and other intellectual property rights. Nothing on this site grants you any licence to reproduce, copy, distribute, or commercially exploit any of this content without prior written authorisation from the relevant rights holder.
You are permitted to access and view the site for personal, non-commercial use only. Any scraping, data harvesting, automated access, or mirroring of site content is strictly prohibited and may result in legal action.

13. Prohibited Activities

The following activities are prohibited on the King Billy Casino platform. Engaging in any of them constitutes a material breach of these Terms:

• Using automated software, bots, scripts, or algorithms to play games or interact with the platform
• Exploiting or assisting others in exploiting software bugs, glitches, or vulnerabilities
• Colluding with other players in games where collusion can affect outcomes
• Using the platform for any purpose that violates Australian law or the laws of any applicable jurisdiction
• Providing false identity information during registration or verification
• Registering multiple accounts or facilitating the creation of accounts for other persons
• Engaging in conduct that is abusive, threatening, or harassing towards support staff or other players
• Attempting to reverse-engineer, decompile, or disassemble any part of the platform software
• Using a VPN or proxy service to circumvent geographic access restrictions

14. Account Suspension and Termination

14.1 Suspension by King Billy Casino

King Billy Casino may suspend or restrict your account at any time and without prior notice where it reasonably believes:

• You have breached these Terms or any specific game or promotion rules
• There are reasonable grounds to suspect fraud, collusion, or money laundering
• Your account security has been compromised
• Regulatory obligations require us to suspend the account pending investigation

During a suspension, access to funds may be withheld pending the outcome of any investigation.

14.2 Closure by the Player

You may close your account at any time by contacting support at welcome@kingbillycasino-official-au.com. Any real-money balance remaining at the time of closure (provided it does not consist solely of unconverted bonus funds) will be returned to you via your last used payment method, subject to satisfactory completion of identity verification if not already on file.

14.3 Effect of Termination

Upon account closure or termination, your right to use the platform ceases immediately. Sections of these Terms that by their nature survive termination, including clauses relating to intellectual property, dispute resolution, limitation of liability, and data retention, remain in effect.

15. Limitation of Liability

To the fullest extent permitted by Australian Consumer Law and applicable legislation:

• King Billy Casino does not warrant that the platform will be available uninterrupted, error-free, or free of viruses or harmful components.
• The casino is not liable for any loss of winnings, data, or profits arising from technical failures, connection issues, or events outside its reasonable control.
• King Billy Casino’s total liability to you arising from any single incident or series of related incidents shall not exceed the amount deposited by you in the 30-day period preceding the incident.

Nothing in these Terms excludes or limits liability that cannot be excluded under the Australian Consumer Law, including consumer guarantees where they apply, rights under the Competition and Consumer Act 2010 (Cth), or personal injury caused by negligence.

16. Complaints and Dispute Resolution

16.1 Raising a Complaint

If you have a complaint regarding your account, a transaction, a game outcome, or any aspect of the service, contact the King Billy Casino support team in the first instance:

• Live chat: available 24/7 through the website
• Email: welcome@kingbillycasino-official-au.com
• Phone: +61 2 9620 9187

Please include your registered username, a clear description of the issue, and any relevant dates or transaction references. Our team will acknowledge your complaint within 24 hours and endeavour to resolve it within five business days.

16.2 Escalation

If your complaint is not resolved to your satisfaction through direct contact with the support team, you may request escalation to a senior member of the operations team. Further escalation options may be available through the licensing authority where grounds exist under the terms of the operating licence.

16.3 Game Dispute Resolution

In the event of a dispute about a specific game round, the records held by King Billy Casino’s server logs are considered the authoritative record of gameplay. If a discrepancy exists between your device display and the server log, the server log will prevail.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia. For matters relating to Australian players, applicable Australian consumer protection legislation, including the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law, applies to the extent required by law. You agree that any dispute arising from your use of the platform that cannot be resolved through the complaints process outlined above will be subject to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

18. Cookies and Tracking Technologies

King Billy Casino uses cookies and similar tracking technologies to maintain session integrity, remember your preferences, analyse platform usage, and deliver relevant content. By using the platform, you consent to the use of cookies in accordance with our Cookie Policy.
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the site, including your ability to stay logged in or access certain features. For a full description of the cookies used and how to manage them, refer to the Cookie Policy available on the site.

19. Changes to These Terms

King Billy Casino reserves the right to amend these Terms at any time. Where changes are material, reasonable notice will be provided by email to your registered address or by a prominent notice on the website. Minor changes (such as formatting, clarifications, or corrections that do not alter your rights or obligations) may be made without advance notice.
Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised Terms. If you do not agree with revised Terms, you should stop using the platform and contact support to close your account.

20. Severability and Waiver

If any provision of these Terms is found to be unlawful, void, or unenforceable under applicable law, that provision will be severed from the remaining Terms, which will continue to apply in full. King Billy Casino’s failure to enforce any provision of these Terms on any particular occasion does not constitute a waiver of the right to enforce that provision in future.

21. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy, Bonus Terms, Responsible Gambling Policy, and any promotion-specific terms published on the site, constitute the entire agreement between you and King Billy Casino relating to your use of the platform. They supersede all prior representations, discussions, or agreements, whether oral or written.
If you have any questions about these Terms or how they apply to your account, please contact us at welcome@kingbillycasino-official-au.com or call +61 2 9620 9187 during business hours. Our support team is also available around the clock through live chat on the website.